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A little upset

A couple of weeks ago I heard that Rob Pattinson would be on the cover of EW again for the December 5, 2008 issue. As a subscriber of EW, I was very happy that they were taking such an interest in Rob and the whole Twilight phenomenon. Naturally, I was super excited and anxiously awaited my issue. To my dismay my issue came but DID NOT have Rob on the cover…instead Meryl Streep’s face greeted my anxious eyes. I thought this was odd as I remember the magazine being advertised with Rob on it. So I contacted EW asking them to please send me the Rob issue. Here is an excerpt of what I was told:

Thank you for contacting ENTERTAINMENT WEEKLY Customer Service.

In response to your inquiry, there were two different covers for the December 5, 2008, issue of ENTERTAINMENT WEEKLY. The issue that was sent to subscribers featured Meryl Streep, and the issue that was delivered to the newsstand featured Twilight. We will not be replacing the issue because of the covers. Both issues contain the same content. If you would the different cover, you will either need purchase issue on the newsstand or through our Single Copy department.

This makes absolutely no sense to me. Why would you print two different covers? It’s one magazine…print the same cover for everyone. So to make a long story short, I was a little perplexed by the fact that one cover would be advertised but two sent out and I was a little upset by what I found to be a lack of good customer service.

December 17, 2008 at 4:44 pm | Uncategorized | No comment

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